Effective and last updated: July 15, 2026
Contact us quickly
For the best chance of changing or canceling a pickup order, contact Lunch Box immediately. Once preparation begins, cancellation may no longer be possible.
1. Pickup-order cancellations
You may request cancellation before the order enters preparation. A request is not effective until confirmed by Lunch Box. If preparation has begun, ingredients have been committed, or the order is ready, the order is generally nonrefundable except where required by law or where we made an error.
2. Missing, incorrect, or unsatisfactory items
Check your order promptly at pickup. If an item is missing, materially incorrect, damaged, or not reasonably fit for consumption, notify staff immediately or contact us within 24 hours. Depending on the circumstances, we may replace the item, correct the order, issue store credit with your agreement, or refund the affected item.
3. Customer mistakes and unclaimed orders
Orders placed with the wrong item, quantity, pickup information, or notes are not automatically refundable once preparation starts. Orders not collected within a reasonable period may be discarded for quality and safety reasons and may not qualify for a refund.
4. Unavailable items and restaurant cancellations
If we cannot fulfill a paid item or must cancel an order, we will offer an appropriate substitution with your approval or refund the unavailable portion. If we cancel the entire order, the paid order amount will be refunded.
5. Duplicate or incorrect charges
If you believe our payment processor handled a duplicate or incorrect charge, contact us with the order number, date, amount, and only the last four card digits if needed. Never email a complete card number or security code. We will review our order and payment records and coordinate with the payment processor where necessary.
6. Event tickets, private events, and space bookings
Event tickets, deposits, private-event payments, and space bookings may have separate cancellation deadlines and nonrefundable amounts stated at purchase, in an event agreement, or through AppiSpot. Those specific written terms control. Unless a booking agreement says otherwise, submitting an inquiry does not guarantee a reservation.
7. How refunds are issued
Approved refunds are generally returned to the original payment method. Processing time depends on the payment processor, card networks, and your financial institution and may take several business days after approval. We cannot guarantee when a bank will post the credit.
8. Cash purchases
Refunds for purchases made at the venue are handled by staff based on the original payment method, available receipt or transaction information, product condition, and applicable law.
9. Abuse and fraud
We may deny requests involving suspected fraud, altered records, repeated abuse, chargeback misuse, or inability to verify the transaction, subject to applicable consumer rights.
10. Legal rights
This policy does not limit rights or remedies that cannot be waived under applicable law. We may make reasonable exceptions at our discretion, but one exception does not change the policy for other transactions.
Request help or a refund
Email contact@lunchbox.example with “Order Help” in the subject. Include your name, order number, purchase date, item affected, and a brief description. Do not send full payment-card details.